If your parcel is confirmed held by customs and cannot be released, or is confirmed lost in transit, contact us. After verification, we will arrange one complimentary reshipment or provide another appropriate solution, subject to destination eligibility and applicable laws.
Track Your Order
Track your parcel, review the delivery timeline and get help from our support team in one place.
Order Timeline
1Order confirmation Check model, quantity, color and address.
2Processing Usually 2–5 business days.
3Shipping & tracking Tracking email will be sent after dispatch.
4Local delivery Final delivery by local courier or post.
Worry-Free Delivery Support
Every eligible order includes delivery support from our customer service team.
FAQ
Why is my tracking number not updating?
Tracking may take a little time to begin updating after dispatch. If there is still no movement after several business days, contact our support team with your order number.
Can I change my address after placing an order?
Please contact us as soon as possible. We will help update the address when the order status still allows changes.
What happens if a parcel is returned to sender?
Contact us with your order number. We will review the carrier information and help you with the best available delivery solution.